Thomas Kilmann Conflict Mode Instrument [TKI]
The Thomas-Kilmann Conflict Mode Instrument (TKI) is the world’s best-selling instrument for understanding how different conflict-handling modes or styles affect personal and group dynamics and for learning how to select the most appropriate style for a given situation.
You read 30 pairs of statements and choose which of statement A or B is most typical of your behaviour.
There are five conflict-handling modes based on two underlying dimensions: assertiveness and cooperativeness. Assertiveness is the degree to which you try to satisfy your own concerns. Cooperativeness is the degree to which you try to satisfy the other person’s concerns.
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The 5 modes are:
TKI can be used to support:
- Conflict management
- Interpersonal skills development
- Effective decision making
- Influencing and negotiation skills
- Team coaching
- Line manager coaching
- Executive coaching
- Career Counselling